Heather Steenge-Hart has been promoted by Marriott International to area general manager, luxury mountain resorts – western region. Following success in her role as general manager at The St. Regis Aspen Resort, Steenge-Hart will now manage The Ritz-Carlton, Bachelor Gulch, The Ritz-Carlton, Lake Tahoe, The St. Regis Deer Valley and the soon-to-open W Aspen, in addition to her present hotel.
Heather’s industry tenure spans over 20 years, beginning in her native homeland of Canada, at The Westin Harbour Castle, Toronto. A promotion to director of rooms soon followed, bringing her to the U.S. to The Westin St. Francis in San Francisco. Leadership promotions continued for Heather in the west and across several territories and brands including The Westin Century Plaza Hotel, The St. Regis Los Angeles/Beverly Hills, The Four Points and Days Inn Portland, and Dual‐GM of W Chicago Lakeshore and W Chicago City Center.
In Heather’s role at The St. Regis Aspen and in the history of the resort, she has driven all hotel metrics to their peak levels, achieving highest ADR, RevPAR, RevPAR Index, GOP, EBITDA and F&B Margin. Her hotel has achieved Best in Class for Meeting Planner Satisfaction and substantially improved Guest Satisfaction metrics. Her performance excellence earned her both General Manager of the Year, Western Region and General Manager of the Year, The Americas in 2016.
Additionally, as an active member of the local Aspen community, Heather serves on the board and public relations committee for Aspen Chamber and resort association and The Aspen Junior Hockey Association. Heather graduated from Ryerson University, Toronto, Canada, majoring in Hospitality and Tourism Management, with a minor in Finance.
Heather has been instrumental this past year, assisting ownership and Marriott’s development, design and brand teams for the pre‐opening of W Aspen, slated to open its doors Summer‐2019.” says Liam Doyle, area vice president, luxury – western region.